Pre-Order Online
Get lunch sorted by ordering online and skipping the queue!
Contact
📧 Email: [email protected]
☎️ Phone: 07 37269584
📍Address : 84 Boundary Street, West End, QLD, 4101
Terms & Conditions
Please read through our policies prior to purchase. Refer to Allergy policy
Find Us
Trading Hours
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 9:00am - 3:00pm |
| Wednesday | 9:00am - 3:00pm |
| Thursday | 9:00am - 3:00pm |
| Friday | 9:00am - 3:00pm |
| Saturday | 9:30am - 3:00pm |
| Closed public holidays |
Terms & Conditions
All refunds will be issued in the original method of payment. We are not legally required to provide a refund or replacement if you change your mind.
Food Order Error
If you notify use of the error early we may be able to modify the order but that is not guaranteed. If you neglect to notify of a food allergy we may not be able to accommodate. We do not exchange food items for completed orders caused by a customer making an error or not being specific enough when placing an order. This includes ordering a food item without full knowledge of what said item is
Faulty Item
But you can choose a refund or replacement if an item has a major problem.
This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn't do what we said it would, or what you asked for and can't be easily fixed
Once we have assessed the issue it will be up to the customer's discretion if they wish to receive a refund or replacement.*If the food has been discarded, repackaged or tampered with and a we cannot verify its origin or issue, we cannot issue any discount, refund or replacement Also, we will only prepare a second food order in all situations. We will not prepare a third order replacement.
Food Order Incomplete
Please call or notify of the problem as soon as possible. If you do not receive food or are missing an item on your receipt you may ask for it to be made without delay or you be will be issued a refund. If you placed an order online, please ensure you receive an email confirmation. You will normally receive an email indicating you order has been submitted, this does not indicate that the order has been accepted. Please call us immediately if you have questions.
Food Dissatisfaction
If the problem is minor, we will endeavour to fix it within reason. If we are unable to assess and verify the problem we may not be able to replace said item. If we assess that we are unable to rectify the issue due to not being satisfied with our product we may issue a refund under our discretion. Although we advise not to repurchase said product as we are a small business and are not able to issue continual refunds.*If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or replacement if the issue is deemed minor.
Customer Service Satisfaction
Our food is made to order and we endeavour to make orders as fast as possible but please be considerate of peak lunch hour. If your order is not made in a timely manner we may issue a refund provided a the food has not been made. If you are unhappy with our service you may politely discuss receiving a refund under our discretion. As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, we will not be able to conduct future business with the customer. If you are rude or inflammatory you will be refused service.
Online Ordering Terms & Condtions
By placing an order through our ("Anna's Banh Mi Co") online ordering platform, you agree to our terms and conditions, including our privacy policy and our refund policy set out below.
Privacy Policy
When you place an order with us online, we collect some personal information from you. This information includes:
Your name
Your email address
Your phone number
Your delivery address
Your credit card details
We use your information to process your order, to provide you with an email receipt, to process refunds (if required), and for direct marketing.By continuing to place an order, you acknowledge that consent has been provided for us to collect and use your personal information for the purposes mentioned above. If you do not accept these terms and conditions, you will not be able to place an order through our online ordering platform.
Refund Policy
Full payment is required for your order to be processed. If you wish to have your order refunded, you must contact us directly with a reason that we deem as valid. On the occasion that we agree to provide you a refund, it will take up to 3-10 business days for your order to be refunded to your bank account, depending on your bank.
ALLERGY POLICY
We strive to accommodate customer requests within reason. Please disclose food allergies prior to purchase to ensure we maintain food safety. We will provide information regarding food allergens that may be present directly and/or indirectly in our food menu items. Please be aware we are not able to accommodate severe food allergies in which cross-contact would present to be a major issue that would endanger your health and well-being. Cross-contact is defined as when a food allergen touches another ingredient. We do not have adequate food preparation space or facilities in order to ensure no cross-contact. We apologise the inconvenience.